At First Line Software, we develop custom software solutions that help businesses grow, innovate, and solve real-world problems. Our global team brings together technical expertise and a strong commitment to quality across industries and technologies. We work closely with our clients to deliver projects that make a real difference.
We are looking for a Senior Zendesk AI Data Entry Specialist to support a Zendesk AI implementation project. You will play a key role in developing and validating intents and entities for our AI models by working with historical Zendesk ticket data. This position involves high attention to detail, structured data processing, and clear communication with internal teams to ensure the accuracy and success of our customer service automation efforts.
Responsibilities