Functional Business Analyst - Healthcare domain

Project Management
|
Senior
Senior
Australia
Worldwide
|
Australia
Worldwide
open
July 28, 2025

About the company

First Line Software is a provider of custom software development, cloud services, and IT consulting. With a global presence and deep expertise in healthcare, we build scalable, mission-critical solutions that improve patient outcomes and optimize clinical workflows. Our collaborative culture, long-term client partnerships, and commitment to quality define who we are. We operate across the US, Europe, and Asia, with a strong track record in the healthcare sector.

The project and your role

You will be joining a high-impact engagement with a client that delivers a cutting-edge, cloud-based operating platform for medical practices. This system unifies clinical, operational, and financial workflows across hospitals and clinics.

As a Senior Business Analyst, you will play a central role in bridging clinical users and the technical team. Your work will ensure that healthcare providers have tools that are intuitive, compliant, and aligned with real-world needs.

Responsibilities

  • Gather and analyze clinician feedback to capture pain points and translate them into structured requirements
  • Convert business needs into clear, actionable JIRA tickets with defined acceptance criteria
  • Serve as a communication bridge between medical staff and developers, ensuring mutual understanding
  • Track domain trends and ensure compliance with healthcare standards and medical vocabularies
  • Validate system behavior and provide ongoing informational support to the client
  • Document workflows, user stories, diagrams, and knowledge articles for internal and external use

Your skills

  • Minimum 3 years working in hospital systems or healthcare technology platforms
  • Solid understanding of hospital lifecycles, clinical workflows, and terminology (e.g., SNOMED, HL7)
  • Strong SQL skills for querying, analysis, and validation
  • Excellent English (written and verbal)
  • Ability to work in or significantly overlap with Australian business hours

Nice to Have

  • Experience with cloud-based EMR/EHR systems or mobile doctor applications
  • Familiarity with Agile practices, JIRA, Confluence
  • Understanding of billing systems, fee schedules, and HL7 lab result workflows

What we can offer

  • Our modern stack projects are the right mix of exciting and challenging
  • Gain access to our diverse range of training programs, courses, and certifications;
  • Choose your work style - remote, on-site or hybrid in one of our stunning offices. We offer the freedom of flexible working hours.
  • Enhance your language skills with our corporate English classes
  • Work from anywhere and explore the world with our Workation program

Start Application

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Our Hiring Process

Getting started with us

Here's what you can expect when you send us your application

Step 0

Tech Talent Hunt

Be scouted or apply for your role

Step 1

Meeting & Connecting

Our first step to building lasting relationships

Step 2

Uncovering Potential

Your HR interview

Step 3

The Code Challenge or Technical Interview

It's time to show what you can do best!

Step 4

Client’s Interview

Demonstrating expertise to our future partners

Final

The Last Piece of the Puzzle

Job offer to finalize our tech team

Join our team of innovative thinkers

Let’s talk!

Have any questions? Fill out the form and our team will be in touch!

Let’s talk!

Have any questions? Fill out the form and our team will be in touch!