inContact Administrator

Engineering & Development
|
Middle
Senior
Middle
Senior
Colombia
|
Colombia
|
Remote
open
July 12, 2024

About the company

We build the company around people - so we are looking for teammates who want to build something big with us, too!

Our international team of more than 500 professionals is spread across the United States, Europe, Latin America, Australia, and India. But we are all connected by our innovative thinking and desire to create as one team. Our clients are from industries like healthcare, data engineering, warehouse automation, retail digitalization, mobile app development, and e-commerce. As our projects are so varied, we value teammates who have fresh perspectives and unique experiences. For us, what makes you different makes you right for our team.

The project and your role

We are currently seeking a NICE inContact Administrator with a minimum of 3 to 5 years of experience to join our dynamic team on an international project within the real estate industry.

Your responsibilities

  • Serve as a team member of the internal Subject Matter Expert (SME) for NICE inContact CXOne, specializing in WFM, API, QM, IVR Routing, Reporting, DevOne partner implementation, and Studio.
  • Analyze, build, and modify call routing using Studio.

Your skills

  • Proven experience: At least 3-5 years of hands-on experience with NICE inContact platform administration and configuration.
  • Technical expertise: Strong understanding of contact center operations and the ability to leverage NICE inContact technology to meet business needs.
  • Proficiency: Be proficient in technical documentation, change management, testing, and troubleshooting for all contact center platform infrastructure and solutions, preferably including AI.
  • Problem-solving skills: Ability to troubleshoot and resolve complex technical issues within the environment.
  • Communication skills: Excellent communication skills to effectively collaborate with cross-functional teams and provide technical guidance.
  • Continuous learning: A commitment to continuous professional development and staying current with the latest NICE inContact features and updates.

What we can offer

  • Our modern stack projects are the right mix of exciting and challenging;
  • Gain access to our diverse range of training programs, courses, and certifications;
  • Choose your work style - remote, on-site or hybrid in one of our stunning offices. We offer the freedom of flexible working hours;
  • Enhance your language skills with our corporate English classes;
  • Work from anywhere and explore the world with our Workation program.
Start Application

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Our Hiring Process

Getting started with us

Here's what you can expect when you send us your application

Step 0

Tech Talent Hunt

Be scouted or apply for your role

Step 1

Meeting & Connecting

Our first step to building lasting relationships

Step 2

Uncovering Potential

Your HR interview

Step 3

The Code Challenge or Technical Interview

It's time to show what you can do best!

Step 4

Client’s Interview

Demonstrating expertise to our future partners

Final

The Last Piece of the Puzzle

Job offer to finalize our tech team

Join our team of innovative thinkers

Let’s talk!

Have any questions? Fill out the form and our team will be in touch!