IT Support Engineer

Engineering & Development
|
Senior
Senior
Colombia
El Salvador
|
Colombia
El Salvador
open
September 11, 2025

About the company

About us

‍
At First Line Software, we design and deliver innovative technology solutions that help companies worldwide grow and transform. With a global team of experts, we support businesses across industries by solving complex challenges with scalable and practical solutions.

‍

The project and your role

We are looking for an IT Support Engineer to provide enterprise-level assistance across our organization. You will diagnose and troubleshoot hardware and software issues, support installations, and ensure smooth day-to-day operations for our team members. This role is hands-on and highly collaborative, requiring excellent problem-solving skills and a customer-focused mindset.

‍

Responsibilities:

  • Provide day-to-day IT support for hardware, software, and network issues
  • Install and configure laptops, Windows OS, and mobile devices (iPads, iPhones)
  • Diagnose and resolve technical problems, escalating when necessary
  • Guide team members through solutions via phone, chat, email, or remote login
  • Maintain equipment inventory and manage shipping/receiving between offices
  • Document issues and resolutions to build internal knowledge resources
  • Ensure IT systems are fully functional after troubleshooting
  • Contribute to a positive, service-oriented support experience for all employees

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Your skills

Requirements

  • Bachelors degree in Computer Science, Information Technology, or equivalent experience
  • 3+ years in IT support roles (Help Desk, Technical Support Engineer, Desktop Support, etc.)
  • Strong knowledge of Windows, Linux, and/or Mac OS environments
  • High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
  • Experience with remote desktop tools and help desk software
  • Strong troubleshooting and critical-thinking skills
  • Excellent communication in English (spoken and written)
  • Preferred: Certifications (Microsoft, CompTIA A+, etc.), and experience in fast-paced industries like real estate or property management

‍

What we can offer

The FLS Difference

  • Our modern stack projects are the right mix of exciting and challenging
  • Gain access to our diverse range of training programs, courses, and certifications
  • Choose your work style - remote, on-site or hybrid in one of our stunning offices. We offer the freedom of flexible working hours
  • Enhance your language skills with our corporate English classes
  • Work from anywhere and explore the world with our Workation program

‍

Start Application

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Our Hiring Process

Getting started with us

Here's what you can expect when you send us your application

Step 0

Tech Talent Hunt

Be scouted or apply for your role

Step 1

Meeting & Connecting

Our first step to building lasting relationships

Step 2

Uncovering Potential

Your HR interview

Step 3

The Code Challenge or Technical Interview

It's time to show what you can do best!

Step 4

Client’s Interview

Demonstrating expertise to our future partners

Final

The Last Piece of the Puzzle

Job offer to finalize our tech team

Join our team of innovative thinkers

Apply now!

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First Line Software, 2025

Let’s talk!

Have any questions? Fill out the form and our team will be in touch!
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