Support Developer

Engineering & Development
|
Middle
Middle
Philippines
|
Philippines
open
September 11, 2025

About the company

At First Line Software, we design and deliver innovative technology solutions that help global companies grow and transform. With a team of experts across industries, we focus on solving complex challenges and building scalable systems for our clients worldwide.

The project and your role

We are looking for a Support Developer to join our team and support a business-critical platform during client business hours. The role involves monitoring, diagnosing, and escalating issues across distributed systems built with .NET, Azure services, and modern frontend technologies. This position is perfect for someone with strong troubleshooting skills, attention to detail, and a proactive approach to ensuring system stability.

‍

Responsibilities

  • Monitor the platform state (microservices, frontend, databases, queues, serverless, etc.) during client business hours
  • Analyze metrics and logs in Azure Monitor and Application Insights to detect incidents and identify root causes
  • Perform initial diagnostics of issues in distributed systems (.NET Framework 4.8 / .NET Core, React, Kendo UI)
  • Work with databases (Azure SQL, PostgreSQL) to identify problematic queries, deadlocks, and performance issues
  • Troubleshoot Azure infrastructure (App Services, Function Apps, Service Bus, Storage, DevOps pipelines)
  • Take first-response actions to mitigate problems (restarting services, switching queues, temporary workarounds)
  • Escalate incidents with detailed descriptions and logs to Dev/DevOps teams
  • Maintain documentation and reports on incidents, including diagnostic steps and actions taken
  • Contribute to improving monitoring processes (alerts, dashboards, metrics) in collaboration with the DevOps team

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Your skills

Requirements

  • Experience with Azure services: App Services, Function Apps, Service Bus, Storage, Azure SQL, PostgreSQL
  • Basic understanding of web application architecture on .NET Framework / .NET Core
  • Hands-on experience with Application Insights and Azure Monitor for error tracking and dependency analysis
  • Solid knowledge of SQL and ability to analyze query performance
  • Strong troubleshooting skills in complex, distributed systems
  • Familiarity with CI/CD principles in Azure DevOps (pipelines, artifacts, releases)
  • Excellent communication skills with the ability to document and escalate problems clearly

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What we can offer

The FLS Difference

  • Our modern stack projects are the right mix of exciting and challenging
  • Gain access to our diverse range of training programs, courses, and certifications
  • Choose your work style - remote, on-site or hybrid in one of our stunning offices. We offer the freedom of flexible working hours
  • Enhance your language skills with our corporate English classes
  • Work from anywhere and explore the world with our Workation program

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Start Application

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Our Hiring Process

Getting started with us

Here's what you can expect when you send us your application

Step 0

Tech Talent Hunt

Be scouted or apply for your role

Step 1

Meeting & Connecting

Our first step to building lasting relationships

Step 2

Uncovering Potential

Your HR interview

Step 3

The Code Challenge or Technical Interview

It's time to show what you can do best!

Step 4

Client’s Interview

Demonstrating expertise to our future partners

Final

The Last Piece of the Puzzle

Job offer to finalize our tech team

Join our team of innovative thinkers

Apply now!

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First Line Software, 2025

Let’s talk!

Have any questions? Fill out the form and our team will be in touch!
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